Privacy Policy for ServiceDeskPro.co.uk
Last Updated: 19/08/2025
1. Introduction
Welcome to ServiceDeskPro.co.uk (the “Website”). This Website is owned and operated by Gamecrag Ltd, a company registered in England and Wales. We are committed to protecting and respecting your privacy.
This Privacy Policy explains what personal data we collect from you, how we use it, and your rights in relation to that data when you visit our Website.
2. Who We Are (Data Controller)
For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:
Gamecrag Ltd
Company Number: 14565420
Email: contact@servicedeskpro.co.uk
3. What Personal Data We Collect and Why
We may collect and process the following data about you:
- Comments: When you leave comments on the site, we collect the data shown in the comments form (name, email address, website), and also your IP address and browser user agent string to help with spam detection.
- Contact Forms: When you contact us using a form on our site, we collect your name, email address, and the content of your message so that we can respond to your inquiry.
- Email Newsletter: If you choose to subscribe to our email newsletter, we will collect your name and email address to send you content and updates. We will only do this with your explicit consent.
- Analytics: We use analytics tools, such as Google Analytics, to collect information about your use of our Website. This includes your IP address, geographical location, browser type, and pages visited. This data is typically anonymized and is used to help us improve the Website.
- Cookies: Our Website uses cookies to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please see our [Link to Your Cookie Policy].
4. How We Use Your Data
We use the information we collect in the following ways:
- To operate and maintain the Website.
- To respond to your comments and inquiries.
- To send you our newsletter, if you have consented to receive it.
- To improve our content and user experience through analysis of website traffic.
- To protect the security of our Website and prevent spam.
5. Sharing Your Data with Third Parties
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who help us operate our Website, such as:
- Website Hosting Providers: Fasthost
- Analytics Providers: Google Analytics
- Email Service Providers: Fasthost
- Anti-Spam Services: Akismet
6. Your Data Rights Under UK GDPR
You have the following rights regarding your personal data:
- The right to be informed: You have the right to know how we collect and use your data, which is what this policy does.
- The right of access: You have the right to request a copy of the data we hold about you.
- The right to rectification: You have the right to have inaccurate personal data corrected.
- The right to erasure: You have the right to have your personal data erased (also known as the ‘right to be forgotten’).
- The right to restrict processing: You have the right to request the restriction of your data processing.
- The right to data portability: You have the right to obtain and reuse your personal data for your own purposes.
- The right to object: You have the right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at [Your Contact Email Address].
7. Data Security
We take reasonable technical and organizational measures to secure your personal data and to prevent loss, misuse, or alteration.
8. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos from YouTube, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.
9. Changes to Our Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@servicedeskpro.co.uk.