Terms of Service for ServiceDeskPro.co.uk
Last Updated: 19/08/2025
1. Agreement to Terms
By accessing or using our website, ServiceDeskPro.co.uk (the “Website”), operated by Gamecrag Ltd (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use this Website.
2. Intellectual Property Rights
Unless otherwise indicated, the Website and all its content, including source code, databases, text, images, graphics, logos, and the downloadable resources we provide (e.g., “Guides,” “CV Templates,” “Code Samples”) (collectively, the “Content”) are our proprietary property and are protected by copyright and trademark laws.
3. User Representations
By using the Website, you represent and warrant that: (a) you have the legal capacity and you agree to comply with these Terms of Service; (b) you will not use the Website for any illegal or unauthorized purpose; (c) your use of the Website will not violate any applicable law or regulation.
4. User Generated Content & Submissions (Comments and Ticket System)
You may have the opportunity to post comments or submit inquiries through our “ticket system” (“Submissions”). You understand and agree that: (a) Your Submissions do not contain any confidential information. (b) We are under no obligation of confidentiality, express or implied, with respect to the Submissions. (c) By making a Submission, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and share the content of your Submission (anonymized where appropriate) for the purpose of creating new content, such as blog posts or guides. (d) You are solely responsible for your Submissions and you expressly agree to exonerate us from any and all responsibility.
5. Free Code and Downloadable Resources
We may provide free code snippets, configuration files, and templates (“Resources”) for you to download and use. (a) These Resources are provided on an “as-is” basis, without any warranty, express or implied. (b) You are granted a non-exclusive, royalty-free license to use, copy, modify, and distribute these Resources for personal and commercial purposes. (c) We are not responsible for the outcome of your use of these Resources. You are solely responsible for how you implement them and for any consequences that arise from their use. We shall not be liable for any damages or losses, including if you use the Resources for any malicious or illegal purpose.
6. Prohibited Activities
You may not access or use the Website for any purpose other than that for which we make the Website available. Prohibited activity includes, but is not limited to: (a) Systematically retrieving data from the Website to create a collection or database without written permission from us. (b) Using the Website to harass, abuse, or harm another person. (c) Uploading or transmitting viruses, Trojan horses, or other malicious material.
7. Site Management
We reserve the right, but not the obligation, to: (a) Monitor the Website for violations of these Terms of Service; (b) Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms; (c) Restrict access to, limit the availability of, or disable any of your Submissions or any portion thereof.
8. Governing Law
These Terms of Service shall be governed by and defined following the laws of England and Wales. Gamecrag Ltd and yourself irrevocably consent that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
9. Disclaimers
THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS.
THE INFORMATION PROVIDED ON THE WEBSITE, INCLUDING IN GUIDES AND ADVICE, IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. IT DOES NOT CONSTITUTE PROFESSIONAL ADVICE AND SHOULD NOT BE RELIED UPON AS SUCH. WE ARE NOT LIABLE FOR ANY ACTIONS YOU TAKE BASED ON THE CONTENT OF THIS WEBSITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
10. Limitation of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS OR EMPLOYEES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR ITS CONTENT.
11. Contact Us
To resolve a complaint or to receive further information regarding the use of the Website, please contact us at:
contact@servicedeskpro.co.uk